You should be able to change the Permissions for 'Security Timer Reset' to allow.įirmware op>device>about device version>look for third line down, will say bundle and then v6. Under IT policy on the BES, go to Security Policy Group - Allow Reseting of Idle Timer defaults to False, change it to True. Please have the BES administrator check on this. There is one option that is always greyed SECURITY TIMER ISSUE - Interactions cannot be allowed because

Wait for the device to power back up and then run the application.

We can then remove the battery from the device (HARD RESET) and pop the battery back in while the device is on.

Then we can verify again, the Application Permissions are able to be changed from CUSTOM to ALLOW (make sure we expand CONNECTIONS, INTERACTIONS, and USER DATA fields to make sure all is selected to ALLOW).

Go to Manage Connections Icon and make sure WI-FI is turned off.

We can check the firewall settings on the device, and reset that (OPTIONS > SECURITY > FIREWALL).

There are a couple of things we can try now that you are getting this particular message.

Since you’re on a BES it’s restricting the application from connecting. When it comes to “Unable to Reach Server” or UTRS, it’s a data connection issue and the internet’s not working on the device. Were you able to make changes to the BES where it now allows you to make changes to the Application Permissions?

We can only suggest contacting Blackberry RIM for any questions or assistance regarding the BES.

does not have a department which can assist. For those having issues with their Blackberry's on the company (BES), we have included attachments to provide to your iT department for further assistance.

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